Skip to main content

Pre-Registration for Events

Enable pre-registration in XCEED Pro to collect guest details before offers are released. Let your interested guests know when your tickets go on sale

XCEED Support Team avatar
Written by XCEED Support Team
Updated yesterday

1. What pre-registration is

Use pre-registration when you want to build anticipation, control access to future sales, or manage demand before tickets go live. It’s especially useful for high-demand events, private parties, or invite-only releases. Guests register in advance and can be contacted later.

Pre-registration allows guests to register their interest in an event before tickets or admissions are available.

With pre-registration, you can:

  • Collect guest details in advance

  • Measure demand before opening sales

  • Control who gets access to tickets or invitations

  • Contact your guests automatically when sales start

Pre-registered guests do not receive a ticket or guaranteed entry.

2. Enable pre-registration for an event

  1. Log in to XCEED Pro.

  2. Open the event you want to enable pre-registration for.

  3. Access the event settings on the pre-registration tab

  4. Enable the pre-registration option with or without the automatic email

  5. Save your changes.

Once enabled, guests will be able to pre-register instead of purchasing tickets.

3. What guests see when pre-registering

When pre-registration is active:

  • Guests see a pre-registration form instead of tickets

  • They submit their contact details

  • They receive a confirmation that they are pre-registered on the web and by email

5. Managing pre-registered guests

From XCEED Pro, you can:

  • A new section under Offers comes up for Pre-Registration

  • View the list of pre-registered guests on the Pre-Registrations tab of bookings

  • Export pre-registration data

  • Use the list to send communications or invitations

  • Pre-Registration automatically closes when any offers go on sale

6. What pre-registration does not do

It’s important to note:

  • Pre-registration is not a ticket

  • It does not guarantee entry

  • It does not reserve capacity

Access must still be granted through tickets, passes, or guestlists.

7. Best practices for pre-registration

  • Clearly communicate what pre-registration means

  • Use it for demand control or private access

  • Follow up with registered guests when tickets go live

  • Disable pre-registration once it’s no longer needed

If you have any questions or need more help, contact XCEED Support and we’ll assist you.

Did this answer your question?