Skip to main content

Door Manager - Check-In Guests with the NEW XCEED ACCESS App

Check in your guests using our club management tool, the XCEED ACCESS App.

Luca Papaleo avatar
Written by Luca Papaleo
Updated over 2 weeks ago

You can download the XCEED ACCESS app for free on IOS or Android. Remember that the app also works offline, but you'll need to upload your event before it starts with an internet connection.

1. How does an XCEED ticket look?

Below is a screenshot of a digital ticket. Every customer on XCEED will receive their tickets in this format. All tickets include a QR code that can be used for check-in with the XCEED ACCESS App.

PDF

APP

2. How to check-in guests

Once you download the app, you will find the login screen. Enter your password. If you forgot it, simply click Forgot Your Password? to reset it.

Choose the venue in which the event takes place or search for the name of the search bar.

You will then see all your events taking place in that specific venue

After clicking on the event, you will see the following screen with all your guests and buyers:

 

Each booking has a name, type of ticket, price and quantity.

For example: Ferran has a reservation with 2 guest lists and they both have been checked in - therefore 2/2. Joseph Anton on the contrary, has 1 ticket that hasn't been scanned (0/1).

You can also search for a guest's name in the search bar.

Let’s now see how to check in guests manually or by using the QR code scanner in the app.

2.1 Manual check-in

You can check in guests manually by pressing on the corresponding guest and adding the number of people you want to check in for that booking.

Example: In the booking for Akira, we manually check in the pass and click save. The list is updated.

2.2 Using the QR Scanner

Press the QR Scanner icon and start scanning tickets.

A green "VALID" banner will appear if the booking is valid and hasn't been scanned before.

If the ticket has already been scanned, you will see a Orange "Ticket Already Scanned" banner with the time when it was scanned.

If the ticket is not valid for the event, you will see a red error message.

2.3 Walk ins

Some of your guests might just arrive at the door without a ticket but you still want to keep count of the attendees of your event. This is why XCEED has the Walk in feature.

Whether its a guest coming from one of your PRs or just a show up, you can easily keep track.

  1. Click on the bottom left on "Walk-in"

Choose to which PR you want to attribute this walk-in for. For example, Angelo Boring.

Add the number of walk-ins and click save.

If you don't want to attribute it to any PR, you can just choose the option "show up" on the bottom left corner.

And just the same, select how many show ups there are.

2.4 Filters

At the top right of the app, you will find several filters. You can filter by:

  • Check in status

  • Offer type

  • Add on

  • Sales channel

This can be helpful especially in case different door mangers need to scan different types of tickets.

Once filters are applied, manual checkin and scans will take them into account. For example, if I apply the filter for guest list and then try to scan a ticket, I will get a orange message saying "This reservation doesn't coincide with the filters selected".

2.5 Change venue and log off

From the Events tab, click on the settings icon on the top right corner to access your options.

  • Log out: Click on log out to exit your profile in the app

  • Change Venue: Click on the change venue button to get back to the screen of selecting venues.

    • If your screen appears blank (no events), it's likely that the event you want to scan isn't in the same venue as the previous one. In this case you should go to settings and change venues.


Did this answer your question?