1. How does an Xceed ticket look?
Below is a screenshot of a digital ticket. Every customer on Xceed will receive their tickets in this format. All tickets include a QR code that can be used for check-in with the Xceed Access App.
APP
2. How to check-in guests
Once you download the app, you will find the login screen.
Enter your password. If you forgot it, simply click Forgot Your Password? to reset it.
Press on the event image, and you will be redirected to the list of guests.
After clicking on the event, you will see the following screen:
Next to each name, you will see the number of listed attendees or tickets that person has purchased.
You can also search for a guest's name in the search bar.
Let’s now see how to check in guests manually or using the QR code scanner in the app.
2.1 Manual check-in
You can check in guests manually by pressing on the corresponding guest and adding the number of people by clicking the right icon based on gender and choosing the quantity.
You can also add extra guests to the guest list at whatever price they paid.
2.2 Using the QR Scanner
Press the QR Scanner icon and start scanning tickets.
A green "CORRECT" banner will appear if there are still available slots on the reservation.
If the ticket has already been scanned, you will see a yellow "Ticket Already Scanned" banner.
If the ticket is not valid for the event, you will see a red error message.
2.3 Add promoter list guests
You can add guests invited by promoters directly in the app by clicking the arrow on the bottom left and selecting the promoter's name.
The number of guests each promoter brings is also shown on your Xceed Access Dashboard.
2.4 Add people who just show up at the door without a reservation
If you have clients without a reservation but still want to keep control of access, click on the Show Ups tab at the bottom right of the screen.
Add guests manually according to their gender and the type of ticket you want to provide (Free or Extra). By clicking on Extra, you can define the price of the ticket.
2.5 Filters
At the top right of the app, you will find several useful filters. You can filter by type of entry or by sales channel.
2.6 Options
From the Events tab, click on the wheel icon to access your options.
The Advanced Check-In allows you to differentiate between male and female attendees.
The Special Check-In adds an extra field for VIP clients, always at zero cost.
You can also activate or deactivate the Refund at the Door option.