1. How does a Xceed ticket look?
Below you will find a screenshot of a digital ticket. Every customer on Xceed will receive his/her tickets in this format. All tickets include a QR Code that can be used to check them in with the Xceed Access app.
APP
2. How to check-in guests
Once you download the app, you will find the login screen.
Then, enter your password and if you forgot it, simply click Forgot your password? To reset it.
Press on the event image, and you will be redirected to the Guest list.
After clicking on the event you will find the following screen:
Next to the name, you will see the number of listed attendees or tickets that that person has purchased.
You can also search for a guest name in the search bar.
Now lets see how to check in guests Manually or using the QR Code Scanner in the app.
2.1 Manual check-in
You can check-in guest manually by pressing on the corresponding guest and adding the number of people by clicking on the right icon based on gender and choosing the quantity.
You can also add extra guests to the guest-list at whatever price they paid.
2.2 Using the QR Scanner
Press on the QR Scanner image and start scanning your tickets.
A “CORRECT” green banner will appear if there are still available slots on the reservation
If the ticket has already been scanned, you will be shown a yellow banner: “Ticket already scanned”.
If the ticket is not valid for the event you will see the following message in red.
2.3 Add promoter list guests
You can add guests invited by promoters directly in the App by Clicking on arrow on the bottom left and choosing the promoter name.
The number of guests that each promoter brings are also shown on your Xceed Access Dashboard.
2.4 Add people who just show up at the door without a reservation
It can happen that you have clients that don't have a reservation, but you still want to keep control of the access and who is in your event. Click on the Show Ups tab at the bottom right of the screen.
Add guests manually according to their gender and the type of ticket you want to provide (Free or Extra). By clicking on "Extra" you can define the price of the ticket.
2.5 Filters
At the top right of the app you will find several useful filters. You can filter by type of entry or by sales channel.
2.6 Options
From the events tab click on the wheel to access your options.
The advanced check-in allows you to differentiate between "male and female" attendees and the "Special" check-in allows you to add an extra field for your VIP clients that will always be at zero cost.
You can also activate and deactivate the option of Refund at the Door.