This feature is especially helpful for events with many admission options — for example general tickets, VIP tiers, tables, add-ons, or guest lists — allowing customers to browse cleanly and choose faster.
Admission Groups lets you:
structure your offers clearly in the sales flow
control the order of groups and items
help customers find the right ticket faster
This improves the user experience and can help boost conversions.
Agenda
1. What Admission Groups Does
When you use Admission Groups, customers see offers organised under clear section headings (e.g.: General Tickets, VIP Access, Camping Passes). Groups can be collapsed or expanded so customers can quickly focus on the offers they care about.
This feature is ideal when:
you have many ticket types or access levels
you want to separate ticket tiers (e.g., early bird, standard, late release)
you sell distinct categories like VIP, table zones, general access and one or more day accesses
2. How to Group New Admissions
In XCEED Pro, go to edit your event and open the Offers tab. Create a new admission (ticket, guest list, pass, etc.).
Click the three dots next to the offer and choose “Add to group.”
Select Create a new group and enter a group name that makes sense (e.g., General, VIP, Camping, Friday Pass).
Repeat this for each admission you want to group.
You can create multiple groups and adjust the order of both groups and offers by dragging and dropping.
3. How to Group Existing Admissions
If your event already have offers set up you can group your admissions one by one or several admissions in one go.
3.1 Group admissions one by one
In the Offers tab of your event, click the three dots next to Tickets. Click on "Create a new group" and name it.
In the Offers tab, click the three dots next to any offer.
Choose “Add to group.” and chose the group you just created
3.2 Add several offers to a group in one go
Go to your Event edit tab and open the Offers
Find the group you want to add admissions to
Click the group's three-dots menu
Select Add admissions
In the modal, check the admissions you want to add
Click Add to group
You'll get a single confirmation toast showing how many admissions were added.
3.3 Change an admission form one group to another
Go to your Event and open the Offers tab
Find the admission you want to move
Click its three-dots menu
Select Move to another group
In the modal, pick the destination group from the list
Click Move to group
A confirmation toast will show the admission has been moved.
PS: When removing a offer from a group it becomes stand alone
4. Delete a group
Remove a group safely — XCEED automatically protects any tickets that have already been sold.
Sometimes a group stops making sense — a promotion ended, a tier changed, or you're restructuring your offers. Deleting a group removes it from your event page, but the way it handles the admissions inside depends on whether any of them have been sold. Existing bookings are always preserved.
Go to your Event and open the Offers tab
Click the group's three-dots menu
Select Delete
Review the preview modal. You'll see up to three lists:
Tickets to be deleted — unsold items that will be permanently removed
Tickets to be hidden — sold items that will be hidden, with bookings preserved
Tickets that will remain hidden — items that were already hidden and stay that way
Click Yes, delete to confirm
Once applied, the group disappears, unsold items are deleted, and sold items move to the end of the section as hidden.
5. What Customers See
Once grouped, your event sales page will display offers under the group headings you defined. Customers can:
quickly navigate categories
collapse or expand groups to focus on relevant access types
shop more efficiently, reducing decision fatigue
6. Best Practices
Use descriptive group names that match how customers think about access (e.g., General Admission, VIP Tables, After Party).
Order groups from most to least popular (for many events, General Tickets first, then VIP/Table).
Limit the number of groups to avoid overwhelming customers — group broadly when possible.
If you have any other questions check our FAQ page (https://support.xceed.me/en/collections/747037-help-center-organizers) or contact support@xceed.me