XCEED

XCEED Support Team

Luca Papaleo

🎫 Admissions

Create promo codes in XCEED Pro to offer discounts, control access, or reward specific audiences.

How to create an access/promo code

Control when your ticket sales start and stop automatically using sales triggers in XCEED.

Sales trigger: opening and closing your sales

Export ticket data from XCEED to use it on external ticketing or access control platforms.

How to export tickets to other ticketing platforms

Import existing tickets into XCEED using a CSV file to centralise access control and guest management.

How to import tickets from a CSV file

Offer additional products or services alongside your tickets using add-ons in XCEED Pro.
Add-ons let you sell extras such as merchandise, drinks, experiences, or services during the ticket purchase flow.

Sell Add-Ons with your Admissions

Offer presets allow you to quickly replicate offers without re-entering the same details for every event.

How to Create Offer Presets

Enable pre-registration in XCEED Pro to collect guest details before offers are released. Let your interested guests know when your tickets go on sale

Pre-Registration for Events

Display the applicable VAT rate directly on the ticket PDF generated by XCEED.

Show the VAT rate on your ticket PDF

Make your event sales page easier for customers to navigate by visually organising ticket types and offers into logical groups.

Group Your Admissions

Control when the "Only X left" urgency badge appears on your event cards to drive conversions.

Set a custom low stock alert threshold for your offers

Decide the order in which Tickets, Guest Lists, Bottle Service, and Passes appear to your customers.

Reorder the sections on your event page

Replace the exact end time of your event with a custom label like "Till late" across all customer-facing surfaces.

Hide the ending time on your event page

Automatically release a pass for sale once another pass sells out, so your tiered pricing rolls out without manual intervention.

Sales Triggers: Opening and closing your Pass sales

💡 Admission Features

Resend confirmation emails and download bookings directly from the new bookings report in XCEED Pro.

How to Resend and Download a Booking

Refund Bookings in XCEED Pro to return money to buyers and cancel their access.

How to Refund a Booking

Group tickets allow buyers to purchase several entries at once, usually at a bundled or discounted price.

How to create Group Tickets

Create passes in XCEED Pro to give customers access to multiple events with a single ticket.

How to Create Passes

🎟️  Tickets

Set up a VIP / table reservations floorplan in XCEED Pro so guests can book the right table and you can manage bottle service inventory in one place. Use this…

How to Set Up Your Floorplan

Let guests reserve a table by paying a deposit online, then collect the remaining balance at the door.

Create a Down Payment for your Bottle Service

🍾 Bottle service

Send digital invitations to sponsors, friends, and VIPs without increasing your reservation count.

How to Create and Send Out Invitations

Track tickets you sell off-line while keeping your event capacity and reporting accurate in XCEED Pro.

Manage Offline Ticket Sales

Sell tickets on-site and generate a ticket immediately, so your capacity and reporting stay accurate in XCEED Pro.

Box Office Sales

🏷️ Free/ Off-line tickets

Find answers and get help from Intercom Support and Community Experts

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