Floor Plans let you draw your venue once and reuse it across every event. Customers see your real space, pick the exact seat or area they want, and check out. You stay in control of what's for sale where, how each spot can be selected, and what changes go live.
What You Can Do
Design your space visually — Upload a floor plan image, outline areas, drop seating items wherever they belong
Sell from the map — Assign tickets, bottle service, or any offer to specific seats or whole groups
Reuse across events — Save a layout once as a Preset and apply it to every event in the venue
Push updates safely — Auto-save while you edit, then publish changes only to the events you choose
Protect existing sales — Anything already sold stays locked so you never break a customer's booking
Key Concepts
Floor Plan — The interactive map of your venue. It has a background image (your real layout) plus everything you draw on top of it
Area — A named region of the venue (for example "VIP", "Terrace", "Front Row"). Customers see the area name and can browse seating inside it
Seating item — An individual element on the map: a table, a booth, a section. Each one can have an offer assigned to it
Group — Two or more seating items bundled together so they share a single offer and behave as one bookable unit
Selection behaviour — How customers pick on the map: pick a specific seat, or pick the area / group only
Preset — A reusable floor plan you can apply to many events. Edit it once, push updates to the events that use it
Design Mode vs Offers Mode — Two workspaces inside the editor: Design is for shaping the layout, Offers is for assigning what's for sale
The Two Modes
The editor has two modes, and you switch between them from the bottom action bar.
Design Mode
This is where you build the layout. Add areas by drawing them on the image, drop seating items inside them, group seats, color them, rotate them, rename them. Everything here is about shape and structure.
Offers Mode
Once your layout is ready, switch to Offers Mode to wire it up to your offers. Drag a ticket or bottle service onto a seating item, replace it, unassign it, or set whether customers can pick that specific seat or just the area as a whole.
The first time you enter each mode, a short welcome popup explains what's available. You can dismiss it permanently with Don't show it again.
Where to Find Floor Plans
There are two ways into the editor:
From an event — Open the event, go to the Offers tab, and create or open the floor plan there. Floor plans created this way belong to that one event
From Presets — Go to Offers preset > Floor Plan presets. Floor plans created here are Presets, meaning you can reuse them across multiple events and edit them in one place
You'll know you're working on a Preset when you see the Preset badge in the header.
What Customers See
When a customer opens your event on xceed.me and the event has a floor plan, they get an interactive preview they can expand to fullscreen. From there they can zoom into areas, browse seating, and pick exactly what they want before going to checkout. The way they pick — specific seat or area only — depends on the selection behaviour you set in Offers Mode.
Good to Know
Auto-save is always on — While you edit, every change is saved automatically. The footer shows Saving… then All changes saved
Customers only see published changes — Auto-save protects your work, but customers won't see your edits until you click Publish and pick which events to push them to
Drafts update automatically — When you edit a Preset, any event still in draft picks up the changes automatically. Only published events need an explicit publish
One editor at a time — If a colleague is editing the same floor plan, you'll see a Floor plan locked banner. Wait until they're done
Sold seats are protected — Anything with active sales can't be deleted, ungrouped, or have its offer pulled. The editor will tell you exactly which events are affected before any action that could touch them
If you have any other questions, contact support@xceed.me