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Group seating items

Bundle multiple seating items so they share a single offer and behave as one bookable unit — perfect for tables, booths, cabins, or any group of seats that go together.

Written by XCEED Support Team

A group is the way you tell the system "these seats are sold together". Once items are grouped, they share one offer and one selection behaviour: customers either pick the whole group as a unit, or pick a specific seat within it. Grouping also unlocks bulk actions like renaming every seat in a single step.

How It Works

You select two or more seating items, click Group, and choose how the group should behave. From that moment on, the items show up as a single unit on the map — same color, single tooltip, single offer assignment.

You can edit the group's names in bulk, edit a single seat inside the group, remove individual seats from the group, or ungroup everything. The editor will warn you any time those actions could affect existing sales.

Group Seating Items

  1. In Design Mode, hold Shift and click each seating item you want to bundle (you'll see them all highlighted)

  2. From any of the tooltips that appear, click Group

  3. In the Group seating items modal, set:

    • Selection behaviour — pick Customers can select specific seating items or Customers can only select seating areas

    • Color — pick a shared color from the palette or use Pick custom color

  4. Click Group {count} items

A success toast confirms the group was created. The items now act as one.

If the items you selected already have different offers assigned and none of those offers have sold yet, the editor opens an Offers will be unassigned modal first. Confirm with Unassign and group to remove the conflicting offers and create the group.

If the items have different offers with active sales, grouping is blocked. You'll see Grouping not possible explaining that "Seating items can only be grouped if they share the same offer — even if there are sales."

Selection Behaviour Explained

This setting controls how customers pick a group on the customer-facing map:

  • Customers can select specific seating items — Customers can drill into the group and choose an exact seat. Useful for numbered tables where seat position matters

  • Customers can only select seating areas — Customers pick the group as a whole. They can't choose an individual seat inside. Useful for cabins, booths, or any bundle that's sold as one

You can change this any time from the group tooltip in either mode, or from the seating item details drawer in Offers Mode.

Rename All Seats in a Group at Once

  1. Click the group on the map → tooltip appears

  2. Click Edit group

  3. In the Edit group modal, set:

    • Name Prefix (max 2 chars)

    • Start from (starting number)

  4. Save

Every seat in the group is renamed using the prefix + sequential number (e.g. FR12, FR13, FR14…), in the order they were added.

To rename just one seat inside a group, double-click the seat (single-click selects the whole group), then click Rename seating item in the tooltip.

Remove a Seat From a Group

  1. Double-click the seat inside the group to select it specifically

  2. From its tooltip, click Remove from group

  3. Confirm in the modal

What happens next depends on the offer state:

  • No sales — the seat is removed from the group instantly. Any offer assigned to the group is automatically unassigned from this seat

  • Some events have sales — the modal lists those events. The seat is removed from the group only in events where it hasn't been sold. In events with sales, it stays grouped so the booking is protected

  • All events have sold the group fully — removing isn't possible. You'll see "Cannot remove seating item from sold-out groups"

Ungroup

Ungrouping breaks the bundle entirely. The seats go back to being independent, and any offer assigned to the group is unassigned (since an offer can only be linked to a single seat or a single group, never both).

  1. Select the group on the map

  2. Click Ungroup in the tooltip

  3. Review the Ungroup seating items? modal

If no events have sold this group's offer, ungrouping happens immediately. If some events have sales, the modal explains:

  • The group is ungrouped in events with no sales

  • Sold items remain grouped in events where they're already booked

  • Any offers assigned to unsold items in those events are unassigned

You'll get a single success toast summarizing the result.

Good to Know

  • A group has one offer — that's the whole point. If you try to group items that already have different sold offers, grouping is blocked

  • Single-click vs double-click — single-click on a grouped item selects the whole group; double-click drills into a specific seat. The editor reminds you the first time

  • Sales protection is always on — any action that could break an existing booking is either blocked or scoped to the events where it's safe. The modals always tell you which events are affected before you confirm

  • Color and selection behaviour are group-level — pick once for the whole group; you can change them later from the group tooltip

  • Edit group renames every seat — careful if you've already given seats meaningful names. The bulk rename overwrites all of them in the group

  • Removing a seat from a group ≠ deleting it — the seat survives as an independent item with no offer assigned. To delete it, select it and use Delete

  • Conflicts during review — if someone else edits the same group while you're looking at the confirmation modal, you'll see a "modified while you were reviewing" notice and need to review the updated impact before confirming

If you have any other questions, contact support@xceed.me

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