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How to set up your company and venue
How to set up your company and venue

How to set up your company and venue

Miguel Ramirez avatar
Written by Miguel Ramirez
Updated over 2 weeks ago

Once you are logged in, click on the image at the top right and then click on Settings.

Complete the required information under Venue, Users and Company:

1. VENUE

In this section, you can add:

路 Phone and description of your club: The description should be added in as many languages as possible to reach a wider audience. We strongly recommend using this option and clicking in the top right corner next to the text box to change the language in which you want to enter the description.

路 Atmosphere, music genre and dress code and age policy.

路 Cover image and logo: both must be in high resolution and following a specific size, 500 x 500 for the logo and 135 x 500 for the cover image.

路 Photos: add the best HD images of your club. People who don't know you should be impressed!

2. USERS

Here you can add users and give them full or partial access to your club.

Click on Add User, fill in the details and choose one of the following options:

Type of users

(you can check the detailed access permissions of all users by clicking on a user that his been aded to this specific category- see more details here):

  • Admin: Has full access to the club operations and all its statistics, reports and customer data. Can add and manage users as well as promoters. Its the only role that can change company data.

  • Operation Director: Has full access to the club operations (creating and editing events and offers, resending and refunding tickets) and all its statistics, reports and customer data. Can add and manage promoters.

  • Operation Manager: Has full access to the club operations (creating and editing events and offers) but not to statistics and reports nor customer data. Can add and manage promoters. Can add and manage promoters.

  • Marketing Director: Has view only on all company events statistics, reports and customer data. Can't edit events and can't refund, resend or download tickets.

  • Marketing Manager: Is like a team leader of all team leader. Can see all the tickets sold and filter by teams. Can't edit events and can't refund, resend or download tickets.

  • Door Director: A door director has access the Xceed Access app to scan and refund ticket at the door. They can only view not edit guest lists and tickets. Can do box office sales. More information, here: https://support.xceed.me/en/articles/3285663-check-in-at-the-door-with-nightgraph-door-access-2-0-app

  • Door Manager: Has access the Xceed Access app to scan ticket at the door. They can only view not edit guest lists and tickets. Can do box office sales. More information.

  • Finance manager: Can view and download to csv file all company events statistics, reports and customer data. Can't edit events and can't refund, resend or download tickets. Can't add users or promoters

  • Customer Service: this is the most simple user role. The user can see events and customer data. They can resend, download and refund tickets.

3. COMPANY

Here you can fill in your company details. Don't forget to add your Tax ID - VAT # and IBAN.

We cannot process your payments per ticket sold until you provide us with this information.

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