Once you are logged in, click on the image at the top right and then click on Settings.
Complete the required information under Venue, Users and Company:
1. VENUE
In this section, you can add:
路 Phone and description of your club: The description should be added in as many languages as possible to reach a wider audience. We strongly recommend using this option and clicking in the top right corner next to the text box to change the language in which you want to enter the description.
路 Atmosphere, music genre and dress code and age policy.
路 Cover image and logo: both must be in high resolution and following a specific size, 500 x 500 for the logo and 135 x 500 for the cover image.
路 Photos: add the best HD images of your club. People who don't know you should be impressed!
2. USERS
Here you can add users and give them full or partial access to your club.
Click on Add User, fill in the details and choose one of the following options:
Type of users
(you can check the detailed access permissions of all users by clicking on a user that his been aded to this specific category- see more details here):
Admin: Has full access to the club operations and all its statistics, reports and customer data. Can add and manage users as well as promoters. Its the only role that can change company data.
Operation Director: Has full access to the club operations (creating and editing events and offers, resending and refunding tickets) and all its statistics, reports and customer data. Can add and manage promoters.
Operation Manager: Has full access to the club operations (creating and editing events and offers) but not to statistics and reports nor customer data. Can add and manage promoters. Can add and manage promoters.
Marketing Director: Has view only on all company events statistics, reports and customer data. Can't edit events and can't refund, resend or download tickets.
Marketing Manager: Is like a team leader of all team leader. Can see all the tickets sold and filter by teams. Can't edit events and can't refund, resend or download tickets.
Door Director: A door director has access the Xceed Access app to scan and refund ticket at the door. They can only view not edit guest lists and tickets. Can do box office sales. More information, here: https://support.xceed.me/en/articles/3285663-check-in-at-the-door-with-nightgraph-door-access-2-0-app
Door Manager: Has access the Xceed Access app to scan ticket at the door. They can only view not edit guest lists and tickets. Can do box office sales. More information.
Finance manager: Can view and download to csv file all company events statistics, reports and customer data. Can't edit events and can't refund, resend or download tickets. Can't add users or promoters
Customer Service: this is the most simple user role. The user can see events and customer data. They can resend, download and refund tickets.
3. COMPANY
You can also get to your company details by clicking on the setting next to your company name
You will see the following page. Fill in all your company details so we are able to process the transfers of your ticket sales. If you see the orange message on top it means something is missing.
You need to add:
Company legal name
Full Adress
Tax ID - VAT if you have one
IBAN and BIC/SWIFT If any field is missing we can't proceed with payments.
Contact details for billing information
For any extra support contact support@xceed.me or your account manager.
We cannot process your payments per ticket sold until you provide us with this information.