XCEED allows you to update your company details, track incoming payments, understand payouts, and access XCEED invoices without manual reconciliation.
1. How payments work on XCEED
All ticket sales made through XCEED are processed online and linked to your company.
Customers pay for tickets using the available payment methods on XCEED.
Payments are collected automatically and assigned to the correct event and company.
Failed payments, refunds, and cancellations are reflected in your sales data on the event report.
Refunds done after tickets have been paid out to clubs will be discounted the first week of the next month.
2. Payouts to your company
Payouts are sent to the bank account connected to your company profile.
Payouts are grouped by payout period, not by individual event.
The transferred amount equals ticket revenue minus XCEED fees and applicable taxes.
Every Tuesday, all events of the week before (until Sunday) are paid.
Always make sure your bank details are correct to avoid payout delays.
2.1 Company and Billing details
Before proceeding with a payment, we will need all the legal information:
Registered Business Name – The legal name of the company or the sole proprietor (not the commercial name of the party).
VAT- if you have one to be added WITHOUT the country code (example for Spanish VAT: not ESBxxxx but Bxxxx).
IBAN – without spaces.
BIC/Swift – without this value the transfer will not be processed (if you don’t know it, by inserting your IBAN in this website: https://www.ibancalculator.com/)
Registered Address: Legal address of the company/sole proprietor, not the address of the club/event
Postal Code
City
Country
You can fill this info directly in XCEED Pro, in the company settings sections (See more here)
1.2. Special payments
If there is any change to usual recipient of the payment, let your account manager know and change the above values in XCEED Pro before Monday evening.
3. Invoicing
Clubs & organisers don’t have to generate invoices to receive the money generated from online ticket sales — the tickets themselves are technically a simplified invoice.
XCEED automatically issues invoices related to its service fees.
You don’t need to request invoices manually.
4. Payment & Accounting Communication
4.1. Automatic emails
The recap of sales are sent weekly after the transfers are done.
Any invoices for XCEED's fees will be sent on the Friday in the week of the payment.
To receive the automatic emails, fill the “emails” field in the company settings under "Billing and Finance notifications" in XCEED Pro.
4.2. Special documents
For any specific document or question, you can always contact your account manager or email us at finance@xceed.me.
If you have any questions or need more help, contact XCEED Support and we’ll assist you.